The NexTech team is very proud of our Customer Support. When users call our toll-free support line, they speak to people; not machines. Often times, they speak directly to the programmers themselves to give suggestions and constructive feedback. Of course, we listen to these suggestions and feedback and incorporate them into our future releases. That's how the software has evolved into the success it has become today; listening to our users. If there is a problem that can not be solved by a walk-thru over the phone, one of our technical support personnel will connect to your system remotely and work first hand with the problem until it is solved.