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Award-Winning Support

By a dedicated, US-based team of product experts

Included with your Nextech solution, your practice will have access to an award-winning, US-based team of customer support experts. Our in-house support team is always available, with extra on-call support for any issues that might arise on holidays or after hours.

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Premier Support

Our Premier Support experience assigns your practice to a dedicated team of tier two support experts available on standby to expedite issue resolution and provide your practice with resources to ensure you are performing optimally.

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Client Experiences

“The support team at Nextech is phenomenal and brilliant. They are so polite and always very efficient. With the old EMR I used at my previous practice, just getting someone on the phone meant sitting on hold for anywhere from 45 minutes to an hour. With Nextech support, there is hardly a wait at all. It’s made a huge difference, being able to connect with support so fast and talk to someone who quickly and very happily answers any questions we may have.”

Jennifer O’Sullivan, Practice Manager
Southern Retinal Institute

“We simply call into Support and we get responses the same day, which is not the case with other systems. With our previous big box solution, we had outstanding tickets that took more than 18 months to be addressed. Nextech has been incredible with their support.”

Hayley Boling, CEO
Boling Vision Center

“They fix anything that you need fixed and get it done right away. The support you get alone just from staff makes it 100 percent worth it.”

Samantha Long, Director of Operations
Wiles Eye Center

Contact us today for the quality support your practice deserves