Southwest Eye Consultants

Result

Better Hardware & Operational Improvements

“We no longer have just one designated computer for taking payments at checkout like we used to,” she went on. “With Nextech Payments, we can take payments at any computer in the office or do it on the move with a wireless terminal.”

The improved mobility and freedom they’ve experienced with Nextech Payments’ wireless card terminals is not the only benefit of implementing the new solution. Southwest Eye Consultants has also seen a significant boost in efficiency as the integrated nature of their new payments solution has consolidated tasks and eliminated unnecessary repetitiveness.“

Nextech Payments increased efficiency since we don’t have to go through a third-party website to process payments anymore,” said Catalano. “We’re saving exactly 3 minutes and 47 seconds per patient when processing payments. This adds up to many hours saved per week and has helped create a far smoother patient journey.”

In addition to boosted efficiency, the providers and staff at Southwest Eye Consultants are also enjoying more accurate accounting and bookkeeping with far less effort. As Catalano explained, “We’ve also improved accuracy in our financials. Previously, we had a situation where payments were being taken but not recorded in the system because people would forget they needed to enter it again. This made it look like patients hadn’t paid balances when they had. Fixing this has had a significant positive impact on both staff morale and patient satisfaction.”