“We decided to have a Nextech consultant return to our practice so we could discover how to fully utilize the tools that Nextech provided. It was when we made that decision that everything made sense and clicked,” Williams continued. “Not only did she correct setup issues, she also taught us how to resolve issues to prevent them from happening in the future.”
“At implementation, it is difficult to know exactly what your unique practice will have difficulties with until after you’re in the system for a few months,” Williams explained. With Professional Services, the consult was able to dive deeper into problem areas that could be resolved, such as the stamping tool. “We were shocked to see all that we could accomplish in a few short days with our consultant.”
When Dr. Herschthal saw that the industry was changing more than 8 years ago, he wanted to make sure he was staying ahead of the curve. He and his team set out to look for an EHR that would best suit the practice’s need to streamline efficiency and have everything in one place. Once Nextech was decided to be the superior solution, implementation soon rolled out.
“During implementation, our team was able to set up the basic information that was needed to get started. Our focus was to get back up-and-running as quickly as possible. Nextech was able to do that,” said Kathy Williams, Office Manager and Nextech superuser at The Herschtal Practice. With that on their minds, it was difficult for staff members to fully retain information and take that information to the next level.
The Herschtal Practice decided to work with the Professional Services team to get a better understanding on how to fully take advantage of the stamping tool, which would soon allow them to easily document encounters, quickly generate CPT and diagnosis codes, and so much more.
“We decided to have a Nextech consultant return to our practice so we could discover how to fully utilize the tools that Nextech provided. It was when we made that decision that everything made sense and clicked,” Williams continued. “Not only did she correct setup issues, she also taught us how to resolve issues to prevent them from happening in the future.”
“At implementation, it is difficult to know exactly what your unique practice will have difficulties with until after you’re in the system for a few months,” Williams explained. With Professional Services, the consult was able to dive deeper into problem areas that could be resolved, such as the stamping tool. “We were shocked to see all that we could accomplish in a few short days with our consultant.”
