Making The Switch
In considering whether to make the switch from paper, there was some initial apprehension and concern regarding whether their staff would have difficulty with adoption of the new system. However, these fears were quickly laid to rest during training and implementation.
“I was surprised at how easily my staff was able to give up paper,” Said Bray. “I worried some of the more mature members of our team might have difficulty, since they were so used to handling physical charts. However, they all completed onboarding with the new system and love it.”
The doctors at MidWest Eye Centers also experienced none of the growing pains that are sometimes expected upon the implementation of a new system. “On the very first day we went live, I had no idea the staff was even training on a new system,” added Dr. Christopher Devine of MidWest Eye Centers. “The whole experience was flawless. It did not affect my day at all, and I found that pleasantly surprising. There was no slowdown, as far as I could tell.”
A Streamlined Patient Journey
The entire patient journey at MidWest Eye Centers, at all locations including their two ASCs, has been streamlined since the implementation of IntelleChartPRO’s EHR and Nextech’s integrated ASC solution. “The intake process takes hardly any time at all now,” explained Bray. “In pre-op, my nurse can go ahead and do her job and report what she is doing because she is no longer hindered by a paper system.”
“We have not received any complaints about rooms being behind schedule,” added Bray. “The whole process is flowing so smoothly that patients are not being held up at intake or pre-op. The ASC solution has had a positive impact on patient safety and the overall patient experience. The patients have noticed they are getting more personal time with our staff, and this is backed up by a recent patient satisfaction survey we did at our practice.”
“The same thing happens in the O.R.,” she continued. “They can go through their checklist and do their risk assessments much more quickly. From intake to discharge, everything is running so much faster.”
Improved ASC Workflows
Since implementation, the team at MidWest Eye Centers has experienced workflow improvements at both ASCs. “My staff all say this new ASC system is incredibly easy to use,” reported Bray.
“I love that it automatically transfers information from the clinic notes and populates it into the ASC chart—problem list, meds, and everything else you need is already in there,” she continued. “This was so disorganized when we had paper. We no longer have to constantly call offices back or play phone tag just to clarify information or fill in the blanks. We send them the questions, and they send us the answers.”
“I would definitely recommend this system to other practices,” Bray concluded. “If you commit to the process of training and implementation, it really will save your practice time and money.”
As the providers and staff of MidWest Eye Centers move toward a new paperless future with IntelleChartPRO and the integrated ASC solution, Nextech will continue to serve their short- and long-term needs for EHR, ASC and beyond.