In order to improve the patient experience and reduce provider burnout, Nextech's Vice President of Aesthetics, Robin Ntoh, writes that specialty practices must rely on process improvements and technologies:
In this month's Electronic Health Reporter, Nextech's Jeff Lew, VP of Product Management, discusses "What's Ahead in Electronic Health Record Technology in 2018." As the electronic health records (EHRs) continue to evolve, there are exciting new developments that are emerging, read all about which three trends that Lew thinks are worth watching out for.
Ophthalmologists are trained to provide the full spectrum of eyecare, from prescribing glasses to precision eye surgery. Yet while they may be experts at treating patients, very few have business degrees or specialized practice management skills. Poor real estate decisions and bad hires, for example, are common mistakes that constitute part of the typical learning curve. However, many doctors make serious financial mistakes that can devastate their businesses, such as choosing the wrong electronic health record (EHR) and then sticking with it because of sunk costs.
Some early adopters of electronic health records (EHRs)—specialty practices in particular—are experiencing buyer’s remorse to the point that they are considering changing vendors. Think about the movements of a patient during an appointment in a retina practice. He or she may be tested or screened in one or more areas of the facility, transitioned to another area to consult with the retina specialist, and then moved to the payment counter. Most all-purpose EHRs cannot accommodate such complicated workflows.
Last week, health plan provider Centene disclosed that they had lost track of six hard drives containing the private information of roughly 950,000 individuals. These records contained details such as names, addresses, dates of birth, member ID numbers, private health information (PHI), and Social Security Numbers. Luckily (if you can call it that), at least they did not contain any financial or payment details. According to the disclosure from Centene, the missing hard drives contained about six years worth of research data (2009-2015) and “were a part of a data project using laboratory results to improve the health outcomes of [their] members.”