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McKnight Eye Centers Case Study

Kansas City, MO

Web_Graphic_-_McKnight“IntelleChart has helped tremendously because it just makes sense for your specialty in regard to the order of the templates, workups and how everything is laid out.”

– Erin Grisafe, Practice Administrator


Located in the surrounding Kansas City, Mo., area, McKnight Eye Centers offers comprehensive eye care ranging from routine exams to advanced cataract surgery. With two different locations, McKnight Eye Centers houses three doctors and 30 staff members committed to treating patients like family. In order to match the practice’s accessible and straightforward approach to healthcare, McKnight Eye Centers sought an EHR that held those same values. Unfortunately, the practice’s first solution failed to meet expectations. After another EHR search, McKnight Eye Centers quickly discovered the benefits of selecting IntelleChart, an ophthalmology specific solution developed by Nextech.


  • Majority of generic EHR features didn’t pertain to ophthalmology
  • Large amounts of money and time wasted with each software upgrade and lost templates
  • Documentation bottlenecks created headaches for both doctors and patients
  • Hospital-based design was counterproductive to ophthalmic workflows



  • Worry-free software upgrades that wouldn’t erase templates or customizations
  • Ophthalmology specific EHR that made sense for McKnight Eye Centers’ workflows
  • Knowledgeable design that improves documentations



  • Seamless upgrades that don’t disrupt operations, saving the practice time and money
  • Adaptive Template technology streamlines workflows by providing doctor with only relevant choices in relation to particular patient condition
  • EHR usability dramatically improved thanks to intuitive setup

Screen Shot 2018-06-18 at 2.17.02 PMComplications Arise with Generic EMR

For approximately 18 months, McKnight Eye Centers, a single-location ophthalmology practice in Liberty, Mo., dealt with the frustrations that came along with the generic EMR solution. “With our first solution, it’s more hospital-based EMR,” said Erin Grisafe, Practice Administrator of McKnight Eye Centers. “Ophthalmology is just a pea-sized portion of our original EMR, so if you’re not really in a hospital, it had so much stuff that really didn’t pertain to us … it didn’t take long before the doctors really hated it.”

Software upgrades also became frustrating, time-consuming and expensive because it was the practice’s responsibility to customize it to fit their workflows, rather than being intuitively designed with the ophthalmologists’ needs in mind. And there was no guarantee those customizations would remain after the vendor upgraded their EMR, wasting valuable time and money. “When it upgrades, not only do you have to pay for the upgrade and pay your IT to be there to monitor the upgrade, you also had to build your own templates,” Grisafe said. “There was always a possibility that your templates wouldn’t stick and you would have to completely redo them with every upgrade. It was a huge issue.”


IntelleChartPRO Makes Sense

In the practice’s search for a specialized EMR after ditching its generic solution, it wasn’t long before Grisafe heard of the success other local practices in the surrounding Kansas City area were having with Nextech’s IntelleChart. After speaking with fellow administrators and colleagues, Grisafe and McKnight Eye Centers made the switch to IntelleChart in June 2014. “IntelleChart has helped tremendously because it just makes sense for your specialty in regard to the order of the templates, workups and how everything is laid out,” Grisafe said. “The flow of our first solution was not good and took longer to filter through since it was a hospital-based EMR.”

Upgrades are no longer an issue, either, for McKnight Eye Centers. Nextech’s cloud-based solution automatically upgraded without any disruption to day-to-day operations, saving the practice valuable time and money. “It’s super easy whenever there is an upgrade. They typically perform the upgrade on a Saturday evening and we never notice any issues on Monday morning,” Grisafe explained.

Efficiency Matters

Since generic EMRs cater to numerous medical specialties, they lack the intuitive design that aligns with an ophthalmologist’s needs and likely provide less support in regard to documentation. IntelleChart’s knowledgeable setup paved the way for quicker documentation and more efficiencies across the board. It provides only relevant choices to the particular patient condition, dramatically shortening the pick lists and placing the most relevant findings near the top. “Documentation is a lot better simply because of the amount of information IntelleChart possesses as an ophthalmic-based EMR,” Grisafe said. “You can click on whatever you want instead of free typing, which makes it more efficient versus a scribe or technician free typing in their own words.”