Some early adopters of electronic health records (EHRs)—specialty practices in particular—are experiencing buyer’s remorse to the point that they are considering changing vendors. Think about the movements of a patient during an appointment in a retina practice. He or she may be tested or screened in one or more areas of the facility, transitioned to another area to consult with the retina specialist, and then moved to the payment counter. Most all-purpose EHRs cannot accommodate such complicated workflows.
