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Nextech Blog

The latest news and information regarding electronic medical records, practice management software, HIPAA, and security from Nextech.

Melissa Monroe

Professional Services Consultant

Blog Feature

Patient Engagement

By: Melissa Monroe
April 20th, 2021

Encounters with difficult patients, while often unpleasant, are something providers and staff have to learn to deal with as part of their jobs. And, sadly, they tend to pop up fairly regularly. In fact, one study found that 30 percent of patient encounters were rated as “difficult” by responding physician practices. These sorts of negative interactions can be frustrating and demoralizing for everyone at your practice. However, with the right methods, you can reduce the stress caused by difficult patients and improve the outcomes of these uncomfortable situations.