CHALLENGES
Arizona Oculoplastic Specialists recently began expanding its practice to include more cosmetic treatments, even adding a med spa. At the time, their EHR system was attuned to medical workflows and it did not accommodate the clinical needs of their med spa. It was difficult for the practice's team to upload and manage patient photos. They system was inefficient in managing outstanding AR, and follow-through and responsiveness from the support team was inadequate.
SEARCHING FOR A SOLUTION
The practice needed an efficient, more comprehensive system that could more seamlessly integrate the cosmetic side of their business and help the back office cut down on outstanding claims. Switching to Nextech gave them a complete technology platform that made it easy to navigate between medical and cosmetic workflows and enhanced their revenue cycle management. Med spa functionality was built in, claims were filed on time, and revenue increased.
It has lifted a big burden off my shoulders not having to spend hours following up on why claims were never finished or even sent out. Having a responsive, caring partner like Nextech gives me peace of mind.
Diane Chretien Insurance & Front Office Coordinator, Arizona Oculoplastic Specialists
Excellence in Revenue Cycle Management
Arizona Oculoplastic Specialists saw a drastic reduction in claims that went unresolved past the 90- and 120-day thresholds. More claims are filed cleanly and on time. Nextech's RCM experts swiftly followed through on appeals for large- and small- balance claims. Instead of waiting for weeks to see any payments posted, Chretian sees them posted daily. “Revenue increased quite a bit because more claims are being paid in fewer than 30 days,” Chretien said.
Smooth, Intuitive Workflow
As Arizona Oculoplastic Specialists continues to grow the cosmetic side of the practice, the comprehensive aspect of Nextech’s platform allows the team to fluidly access both purely medical and cosmetic capabilities. Practice administrators are guided through a simpler, more accurate patient registration process. And uploading and accessing high-quality patient photos is easier than ever. “One of the reasons we chose Nextech is you can easily navigate templates for your med spa providers and those on the strictly medical side of our practice,” Chretien said.
Supportive, Reliable Partnership
Chretian said Nextech eliminated the stress of wondering why claims hadn’t been worked on. When claims were returned, Nextech immediately investigated and pursued appeals—no more letting things drag out for months—and proactively kept the practice informed on progress. If Chretien and her team ever had a question regarding claim status or other billing concerns, she could contact Nextech and quickly receive a well-informed response on what action was being taken.