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Avoid EHR dissatisfaction by choosing a specialty specific solution

By: Nextech | August 13th, 2015

Avoid EHR dissatisfaction by choosing a specialty specific solution Blog Feature

Due to the intricate nature of specialty physician practices, dissatisfaction among these doctors is often rooted in the implementation of a solution that’s not fit for their specialty or practice.

With 77 percent of specialty physicians attesting to this issue, it’s no surprise that  a recent survey conducted by AmericanEHR Partners and the American Medical Association (AMA) discovered EHR satisfaction is trending in a negative direction. Compared with a report in 2010, satisfaction among physicians has decreased from 61 percent to just 34 percent satisfaction in 2015.

An even deeper look at the numbers show specific areas in which these respondents are particularly upset with their EHR software.

  • 42 percent thought the ability to improve efficiency through the EHR solution was difficult or very difficult
  • 72 percent believed their EHR system’s ability to lighten the workloads of the physicians and staff members was difficult or very difficult
  • 43 percent said they had yet to overcome the productivity challenges related to their EHR system

While this survey is including all physicians, not just specialty doctors, the trend remains the same for specialty practices as 33 percent are either somewhat dissatisfied or very dissatisfied with their healthcare solution.


This report also coincides the American Society of Ophthalmic Administrators (ASOA) 2015 EHR Customer Satisfaction Survey, which showed that overall EHR dissatisfaction among ophthalmology practices had increased from 18 percent in 2013 to 22 percent in 2015.

The AMA report suggests specialty physicians may be more dissatisfied than primary care physicians since PCPs have likely utilized EHRs longer than specialty clinics, but the biggest problem lies in the widespread use of generic solutions within specialty clinics.

How can specialty physicians avoid this kind of dissatisfaction in the future?

It’s simple. Specialty physicians should choose a solution designed for their particular specialty.  

Nextech works closely with plastic surgeons, ophthalmologists or dermatologists to provide them with an EHR solution that fits the specific needs and workflows of their individual practice. For example, despite the growing rates of EHR dissatisfaction among ophthalmologists, Nextech’s ophthalmology specific software is garnering high satisfaction ratings among users in the 2015 ASOA Survey, with Nextech averaging an overall satisfaction rating of 4.07 out of 5.

Selecting a specialty specific solution instead of big box software can have a big impact on other areas within the practice other than just overall satisfaction. Those dissatisfied with generic solutions attribute many of the issues to lack of support, click-heavy navigation and inadequate training – areas in which specialty specific vendors can relieve because of the product’s intuitive design and knowledgeable employees.

There’s no reason why a specialty practice should remain dissatisfied with their EHR.

Choose Nextech today.


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