Roughly a year and a half ago, the sudden spread of COVID-19 quickly turned telehealth solutions into necessary tools for specialty practice as they struggled to continue providing care when lockdowns and forced closures were put in place. While the widespread use of connected care was already on the horizon, there is no doubt that the current levels of telehealth adoption were heavily accelerated by the pandemic. This began when a large number of states enacted temporary waivers of preexisting HIPAA rules and other regulations to allow for faster and easier use of telehealth solutions during the public health emergency.
Fraud is one of those topics that no one really enjoys talking about. It can be uncomfortable to think that someone in your practice, even someone you are close to and believe you have a strong relationship with, would steal from you. But it happens. And you need to be aware of it because fraud and theft are far more common in healthcare practices than you might expect.
Slow lead response times could be resulting in lost patients, and as a result, lost opportunities for future revenue. In fact, one study found that the odds of even being able to contact a potential lead decrease by over ten times in the first hour. In this blog, we will take a look at the importance of prompt lead response times and illustrate how failure to maintain them could be costing your practice new patients (and the future sales revenue that comes with them).
It is safe to say that 2020 was a difficult year for a lot of people, financially and otherwise. When it comes to increased financial responsibility for healthcare, it was an especially difficult year for most patients. According to new research, the average consumer spent considerably more money on healthcare than they did only a few short years ago. This trend of increased financial burden on patients is likely going to continue in 2021 and will be further exacerbated by higher healthcare prices.
As we covered in a previous blog, patient demand for better online and digital payment options has long been on the rise. In a world where everyone is connected online, physical “check in the mail” payments are quickly becoming an antiquated practice. Online payments are no longer seen as an alternative means of payment but have become very much the standard for today’s consumers.
Oftentimes, when we are struggling to use technology, there is a natural human tendency to blame the application. But there is an old saying that “A good craftsmen never blames his tools.” Why is that? Because a good craftsman has trained diligently to be skilled in his work, so he knows how to use his tools properly. The same also applies to EHR satisfaction. In this blog, we will take a look at the correlation between quality training and EHR satisfaction.
Needless to say, healthcare has seen several drastic changes over the last year or so. A need for more contactless office procedures. A sharp rise in the use of telemedicine. A surge in digital payments. A crackdown on Information Blocking violations. However, another change in the last year that has not received nearly as much attention is increased financial responsibility for patients. And this economic trend has made patient portals more crucial than ever.
When it comes to Electronic Medical Records (EMR) and Electronic Health Records (EHR), there has been some confusion as to just what these terms mean. This has led some to mistakenly use these two terms interchangeably, when they are in fact not the same and have different definitions and features. To help our readers better understand how to differentiate between them, this blog will provide an overview of EMR vs. EHR.