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Maximize Your Software with Thorough Onboarding and User Certification Training

By: Tom Robinette | September 21st, 2023

Maximize Your Software with Thorough Onboarding and User Certification Training Blog Feature

Many specialty healthcare providers understand the value of technology that's geared toward their specific needs, such as electronic health record (EHR) and practice management software platforms. However, to harness the full potential of these tools, specialty practices must recognize the critical role that participating in thorough onboarding and user certification training programs plays in ensuring a successful transition. 

Reaching the maximum potential of EHR and practice management solutions is about more than just improving technical acumen with the software. The efficiency gains can transform how healthcare practices operate. To help you make the most of your investment, let's delve into the importance of comprehensive onboarding and user certification training. 

Proper EHR onboarding and certification offers myriad benefits, including:

  1. Improved Patient Care and Safety 
  2. Increased Efficiency and Productivity
  3. Revenue Optimization
  4. Regulatory Compliance and Data Security
  5. Long-Term ROI

Improved Patient Care and Safety 

One of the primary goals of EHR and practice management platforms is to enhance patient care and safety. These systems provide healthcare providers with real-time access to patient records, medication history, and treatment plans, ensuring that clinical decisions are made with the most accurate and up-to-date information available. However, without proper training, users may struggle to navigate the system efficiently. Improper training can lead to common mistakes such as double-booking appointments or worse errors, potentially jeopardizing patient care. Thorough onboarding and certification training empower your staff to utilize these tools effectively, minimizing the risk of medical errors and ensuring the highest quality of care. 

Increased Efficiency and Productivity 

Efficiency is a cornerstone of successful healthcare operations. EHR and practice management systems are designed to streamline administrative tasks, reduce paperwork, and automate routine processes. However, these benefits can only be fully realized if staff members are proficient in using the technology. Proper training not only accelerates the learning curve but also helps employees discover shortcuts and best practices, leading to increased productivity and reduced administrative burden. It can even help foster buy-in and reduce turnover as staff feel knowledgeable and empowered to work more effectively. 

Nextech's role-based, user certification process helped new employees at Brook Plaza Ophthalmology Associates gain a deep understanding of the specialty-specific platform. 

"Nextech’s user certification is great role-based training for any new employee. This isn't just a surface-level overview. It helps you learn the software and understand its full capabilities with detailed context for specific roles," said Stuart Horowitz, Practice Manager for Brook Plaza Ophthalmology Associates. 

Revenue Optimization 

Revenue cycle management is a critical aspect of any healthcare practice. Errors in billing and coding, claim submissions, and documentation can lead to revenue losses and compliance issues. Comprehensive onboarding and certification training ensure your administrative staff is well-versed in the intricacies of the software, reducing the likelihood of errors and facilitating timely and accurate claim submissions. This, in turn, helps maximize revenue and financial stability. 

Nextech's experienced guidance helped the providers and staff of Paulger & Wisniewski Dermatology improve their documentation and MIPS preparations. 

"Support from Nextech made everything so much easier. This reassures that I’m doing things correctly with MIPS. I now enjoy a much higher level of certainty when I do our attestation,” said Kitty Arp, Office Manager at Paulger & Wisniewski Dermatology. “I always have all the documentation I need, and I no longer have to worry about what we’ll do if we ever have to deal with an audit.” 

Regulatory Compliance and Data Security 

The healthcare industry is subject to stringent regulations, such as HIPAA and the 21st Century Cures Act. Non-compliance can result in substantial fines and legal consequences. A robust training program ensures your team understands and follows the necessary compliance protocols when using EHR systems, safeguarding patient data and avoiding costly breaches or violations. 

Long-Term ROI 

EHR and practice management technology often represents a significant financial investment for specialty healthcare providers. To realize a substantial return on this investment, it's crucial to ensure that your staff is proficient in using the system to its full potential. Quality onboarding and certification training pay off over time, as your practice continues to benefit from improved patient care, efficiency, accuracy, and compliance. 

Having the right EHR and practice management technology is essential in modern healthcare, but it's only as effective as the users who operate it. Thorough onboarding and user certification training are critical components of a successful transition for new users. By participating in comprehensive training programs, specialty healthcare providers can harness the full potential of these systems, ultimately leading to improved patient care, increased efficiency, and long-term financial stability. 

Your journey to a more efficient and effective healthcare practice begins with a solid foundation of knowledge and training. Learn more about how Nextech provides valuable insights and resources tailored to your needs and exclusive access to discounts to help your practice thrive