Practice Management | Patient Care
About 90% of American adults struggle with health literacy, resulting in confusion around diagnoses, preventative health, and treatment options. That means the vast majority of Americans aren’t getting the best health outcomes possible or truly understanding what they need, placing undue strain on the healthcare industry. This problem is a long-term challenge, but there is a solution: commitment to providing clear, thorough, accessible patient education can help greatly reduce patients’ frustration.
Medical practices are evaluated on the quality of care they provide their patients. Increasingly, in a consumer-driven healthcare market, practices are also assessed on patient satisfaction.
Successful medical practices know effective patient scheduling is more than just setting a date and time. How your practice schedules appointments affects everything from the efficiency of the clinic’s workflow to the quality of the patient experience.
In an era of choice, when patients shop for medical providers the way they shop for any service, it’s vital to not only bring new patients into your practice, but to keep the patients you have coming back. The financial value a patient has to your practice goes far beyond their first visit. To build and grow your business, you need to optimize for PLV — your patient lifetime value. Practices can improve their PLV by focusing on the patient experience, encouraging patients to return for follow-up visits, building relationships, and optimizing back-end operations.
Patient Payments | Patient Care | Technology & Innovation | Payments
Technology has advanced at an accelerated speed over the past 20 years. The internet powered up in 1983, in 1992 we saw the first smartphones, and in 1998 Google started its journey to becoming both noun and verb. And now as we witness the emergence of artificial intelligence, we can only imagine how our lives — and work — will change in the next two decades.
Ophthalmology | EHR | Patient Care
It’s the beginning of one of the busiest days yet in your ophthalmology practice. Instead of being frazzled over the large patient load, your team comes in, relaxed, and at ease. They turn on the practice’s new ophthalmology EHR and prepare for the day. As patients come in, each one gets amazing care, billing happens in the background, and no one has to wait too long to see the doctor. At the same time, a cyber hacker tries to steal your practice’s medical information but fails, thanks to your EHR’s cloud-based security.
