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Nextech Blog

The latest news and information regarding electronic medical records, practice management software, HIPAA, and security from Nextech.

Shannon Woodworth and Frank Sivilli

Shannon is Nextech's Communications Coordinator and Frank is Content Marketing Manager at Klara

Blog Feature

Patient Engagement | Healthcare Technology

By: Shannon Woodworth and Frank Sivilli
December 3rd, 2019

Patient communication is one of the most important metrics that modern practices can examine to understand patient satisfaction. That’s because the patient experience is deeply tied to how easy and convenient it is to communicate with your practice. 96% of patient complaints are related to poor service, with only 4% actually related to quality care. The number one driver of these poor service complaints is poor communication. That can mean anything from cumbersome phone trees, long wait times on the phone, unanswered emails, or constantly forgotten portal passwords.