Here we are. Talking about ransomware. Again. And the truth is, whether we are tired of talking about it or not, the current ransomware situation (especially for those in healthcare) is only getting worse as this year goes on. Simply put—things are bad. How bad? Well… bad enough for the FBI director to compare the current nationwide surge in ransomware attacks in the U.S. to the September 11th attacks of 2001. You have to admit, that’s a pretty extreme comparison. However, it’s not too far off. As we’ve seen already with the recent Colonial Pipeline attack, ransomware has the potential to bring parts of our country’s infrastructure to a grinding halt and disrupt commerce, similar to the results of a physical terrorist attack.

As the pandemic winds down and cases of COVID-19 continue dropping in the United States, new rounds of regulatory changes should be expected as part of the return to normalcy. Among the most recent are new OSHA guidelines for healthcare workers per the U.S. Labor Department. In this blog, we will examine some of the main points of this new guidance.

Fraud is one of those topics that no one really enjoys talking about. It can be uncomfortable to think that someone in your practice, even someone you are close to and believe you have a strong relationship with, would steal from you. But it happens. And you need to be aware of it because fraud and theft are far more common in healthcare practices than you might expect.

Slow lead response times could be resulting in lost patients, and as a result, lost opportunities for future revenue. In fact, one study found that the odds of even being able to contact a potential lead decrease by over ten times in the first hour. In this blog, we will take a look at the importance of prompt lead response times and illustrate how failure to maintain them could be costing your practice new patients (and the future sales revenue that comes with them).

Without a doubt, the pandemic shined a big spotlight on the need for more online/digital solutions—not just for use in healthcare, but in nearly all forms of business. This included, of course, the need for better digital payment solutions. These digital payment solutions have become far more than just a convenience (though they are that, as well). In fact, they are quickly becoming the current and future standard for all financial transactions in every facet of commerce.

We’ve had a lot of articles about ransomware on this blog over the years, and for good reason. For roughly a half decade, healthcare organizations have been (and will likely continue to be) irresistible targets for cybergangs looking to carry out ransomware attacks. Case in point, just look at the recent May 1st attack on Scripps Health, which has left their computer network and related applications down for nearly a month (as of the writing of this article, a large portion of their systems were still down).

The Centers for Medicare & Medicaid Services (CMS) recently released a wealth of new guidance and resources for MIPS Promoting Interoperability (PI) measures and program requirements for the 2021 reporting period. These changes are based on the IPPS (or inpatient) rule. However, the guidance released in the IPPS rule is usually mirrored in the outpatient rule, which should be released later this summer. As usual, there is a lot to go through. However, most requirements are being carried over from 2020 so only a handful of changes need to be noted by our readers (have no fear; we’ve already done the grunt work, so you don’t have to).

It is safe to say that 2020 was a difficult year for a lot of people, financially and otherwise. When it comes to increased financial responsibility for healthcare, it was an especially difficult year for most patients. According to new research, the average consumer spent considerably more money on healthcare than they did only a few short years ago. This trend of increased financial burden on patients is likely going to continue in 2021 and will be further exacerbated by higher healthcare prices.