While it is true that most specialty practices are currently faced with partial closures due to COVID-19 isolation orders, many providers are still doing what they can to care for their patients. To help our readers minimize the risk of exposure in their practices while still providing necessary care, we’ve outlined several suggestions for safeguarding both patient and practice health.

Managing a remote team of employees can be difficult, especially for managers who have always been able to see their employees in the office during the work week. How do you delegate tasks properly? How do you maintain order and efficiency? How do you know your employees are even working when you have no way to watch them? These are all common concerns for those new to the management of remote teams. In order to better serve healthcare providers, this blog article is intended to provide our readers with basic tips and best practices for forming, organizing, and maintaining your team in a remote work environment.

In the recent weeks of the COVID-19 public health emergency, public scam alerts have been issued by both the Department of Homeland Security and the Secret Service warning of a surge in criminal activity related to the outbreak. As often happens during times of crisis, bad actors are taking advantage and running various criminal schemes from increased phishing attacks to fake websites and retail fraud. In fact, these schemes have become so rampant that federal law enforcement recently formed a joint Coronavirus Fraud Task Force in conjunction with Virginia state law enforcement.

For specialty providers, the odds of needing to actually treat patients with COVID-19 are incredibly low. However, there are still certain actions that specialty providers should be taking to minimize the risk of exposure for staff, patients and themselves.

As the leading cause of vision loss and blindness in the United States, glaucoma is a top concern across the ophthalmology community. Early disease identification, along with proper care management, are essential to limit ocular damage and preserve vision. It is critical for patients who have or who are at risk of getting glaucoma to regularly receive a comprehensive eye exam with dilation. January is Glaucoma Awareness Month, presenting a prime opportunity for ophthalmologists to review their glaucoma care processes and assess whether they are proactive and preventive. Technology can be an asset in this effort. An ophthalmology practice’s electronic medical record (EMR) and practice management (PM) systems, for example, can enable smoother, more reliable care and ensure patients receive the necessary treatment in a timely manner. Here are several ways these systems can elevate a practice’s approach to glaucoma management.

You did it. You survived 2019, which was a tough (but interesting) year, earning a number of “worst year ever for” titles--Worst Year on Record for Data Breaches, Worst Year of the Decade for Job Cuts, Worst Year Ever for Hospital Overcrowding, and the list goes on. Luckily for us, the ultimate title of “Worst Year in Human History to Be Alive” actually belongs to the year 536 CE, and for a number of horrible reasons that we won’t go into detail about in this blog article.

With the holiday season upon us, people are searching for the right present for friends and family. But what about a specialty practice? Could it benefit from a little holiday cheer? One item at the top of many healthcare organizations’ wish lists is better insight into business performance. As specialty practices aim to prevent revenue leakage, meet rising consumer expectations and effectively participate in value-based care arrangements, it can be difficult to know where it’s best to focus time and resources. Fortunately, robust business analytics is the perfect gift to guide strategic decision-making this holiday season, and one that keeps on giving throughout the year. Here are three areas where strong analytics can make a difference in a specialty practice:

Patient communication is one of the most important metrics that modern practices can examine to understand patient satisfaction. That’s because the patient experience is deeply tied to how easy and convenient it is to communicate with your practice. 96% of patient complaints are related to poor service, with only 4% actually related to quality care. The number one driver of these poor service complaints is poor communication. That can mean anything from cumbersome phone trees, long wait times on the phone, unanswered emails, or constantly forgotten portal passwords.