Standing out in today’s tight market is critically important for maintaining and growing a practice. With over 35 years of consulting experience in aesthetics, Karen Zupko shares how practices can really shine by focusing on the patient experience, embracing useful technology, and making every interaction count.

Medical errors can have far-reaching consequences for patients and providers. Each year, medical errors cost the American healthcare system over $20 billion. Not only are these errors costly, but they can negatively impact your patients’ experiences and your practice’s workflow and reputation.

Standard operating procedures, or SOPs, are a key ingredient in any successful business. SOPs create a master plan everyone in a medical practice can follow, from how to onboard a new insurer to how to take a tissue sample to how to sanitize an exam room.

Michael Zanetti is a military officer turned business strategist with a knack for building high-performing teams, and today he brings this expertise into the medical spa business. At Erasable Med Spa in Tampa, Michael and his team focus on delivering the most comfortable, luxurious, and results-driven patient experience.

The success of a small healthcare practice can often be viewed through three metrics:

Artificial intelligence (AI) and financial innovation are revolutionizing many facets of our lives, and the clinical space is no exception. In particular, AI technologies in revenue cycle management (RCM) are poised to bridge the gap between innovation and operational efficiency, offering promising solutions for common challenges. This article explores how the role of AI, machine learning (ML), automation, and outsourced revenue cycle management can drive efficiency and improve cash flow in contemporary clinical practices.

As a small practice, your goals might include caring for more patients and growing your business while continuing to provide the highest quality care. Your goals can be achievable with the right strategy for getting more patients in the door.

Coding and billing pro John Gwin shares the most useful key performance indicators (KPIs) to help your practice grow and succeed. Hear John’s money-saving insights on: Advice for dealing with the complexities of insurance billing The need for strong financial controls and regular checks on your accounts How to decide whether your practice should accept insurance or focus on cash pay services How to protect your practice from risks like embezzlement and fraud Why it's crucial to stay on top of your practice's finances and plan ahead for potential challenges