What Does Patient Engagement Mean? Patient engagement encompasses every experience, encounter, or interaction where the patient engages with your practice. In today's digital age, this often involves patients interacting with online portals, mobile apps, or digital experiences on the practice's devices. Patients may use these tools to schedule appointments, shop for products, watch informational videos, view before-and-after photos, sign consent and intake forms, and review pre- and post-treatment instructions.

Let’s get to know Marian Llamas. She’s been part of the Nextech team for six years, a strong indicator of her dedication and drive for continuous growth. When Marian first joined us, she was a business development rep engaged in cold calling and entry-level sales. From there, she transitioned into Sales Engineer and Product Analyst roles and now works as a Product Manager.

No one likes getting “ghosted” – abruptly being cut off from contact – and that includes when patients don’t show up for appointments. Unfortunately, patient no-shows are common, especially for outpatient clinics, which have an average no-show rate of 27%.

Dr. Michael Edwards is a board certified plastic surgeon, a lifelong learner, a leader, and a longtime champion of patient education. For those who believe delivering the best possible consultation is the single most important factor for practice success, hear Dr. Edwards’ essential advice, including: How to truly listen to patients and not just wait to speak The first thing you should do before you invest in technology or software Why patient safety should always be a top priority The importance of including staff in training and implementation of anything new

Meet Anthony Milo, a dedicated professional who’s been part of the Nextech team for seven years. His passion for software and EHR company support brought him here after a successful stint with IBM. Anthony started as a Tier I Support Rep and now serves as an Application Support Engineer, where he builds out support processes for Nextech's products.

A medical practice is a business, but it’s a business like no other. Managing a private medical clinic is a complex job that presents many challenges.

National Intern Day is a special occasion the Nextech team celebrates with great enthusiasm. Our internship program continues to provide valuable opportunities for young professionals to grow and develop their skills. Each intern brings a unique perspective and skill set to our team, contributing to the success of our organization.

Ophthalmology CPT codes play an essential role in your practice’s workflow. When your team has a solid grasp of them, processing payments and upholding regulatory standards is easy. When they don’t, your administrative processes slow and errors can happen.