Healthcare professionals know that communication with their patients is essential. To provide the best possible care, they must be dedicated to connecting with patients before, during and after their appointments. Tools such as SMS text, live chat and video calls are all great resources for doing so. Read on to learn more ways to improve patient communications.

The last few months have been quite a roller coaster ride, to say the least. And despite what some had hoped in recent weeks, it looks like the wild ride of COVID-19 is not going to be over any time soon. Not by a longshot. Over 21 states have already reported spikes in the number of infections, with the highest surges in California, Texas and Florida. In response, earlier this week Governor Greg Abbott of Texas issued an executive order to suspend elective surgeries in order to increase hospital bed capacity. Other states may soon have to do the same.

On June 9, 2020, the U.S. Department of Health and Human Services (HHS), through the Health Resources and Services Administration (HRSA), announced new redistributions from the Provider Relief Fund to eligible Medicaid and Children’s Health Insurance Program (CHIP) providers who participate in those programs. As a result, HHS plans to distribute approximately $15 billion to Medicaid and CHIP program participants who have not received a payment from the Provider Relief Fund General Allocation.

In an effort to provide healthcare professionals with a better understanding of how the COVID-19 pandemic has impacted specialty practices, as well as help them identify ways to expedite recovery, Nextech recently published a Practice Insights Report. This report is a compilation of both survey responses from over 547 participants and analytics data from 1500 practices from multiple specialties, including ophthalmology, plastic surgery, dermatology and orthopedics. To give our readers an insightful picture of the current state of specialty practices, we have chosen to publish some of this report’s key findings in this blog.

If the first few months of 2020 taught healthcare professionals anything, it’s that they were not nearly as well prepared to handle unexpected crises as they probably thought they were. With the spread of the COVID-19 pandemic, a serious economic crisis, a global increase in civil unrest, extreme weather from climate change, murder hornets in the U.S. and now cannibal rats devouring each other in large cities (because that might as well happen too, right?), it seems unexpected risks are coming from new directions almost daily.

The COVID-19 pandemic is becoming far more than just a public health crisis. The effects of the virus have proven to be long reaching, transforming one crisis into many. As businesses across the country were forced to close their doors during the initial outbreak, the country experienced a record surge in unemployment due to the resulting economic fallout. While the economic crisis has received much of the attention, there is a third crisis that has been less discussed—the litigation crisis—which has already begun and is predicted to last for several years.

In a recent blog article, we took a close look at the future of telehealth in a post-COVID-19 world. While many would agree that telehealth is now here to stay and will continue to be an option expected by patients long after the pandemic has ended, the type of telehealth solutions providers choose to employ can have a serious impact on how patients respond. In the initial rush to provide patients with telehealth options, some providers implemented solutions that were riddled with security flaws, not to mention HIPAA noncompliant and unintegrated with their EHR and Practice Management.

Across the country, state lockdowns are beginning to be lifted and restrictions eased. Additionally, temporary holds on elective and non-emergent surgeries and procedures are expiring and many specialty practices are either reopening or planning to reopen soon. While everyone is eager to return to work in this new normal, it is important to recognize the fact that this initial reopening of the country may be short-lived. In fact, many experts are already warning that a second wave of COVID-19 will hit in the fall of 2020. Without a vaccine, there is a high likelihood that this will result in another period of lockdowns and restrictions.