Between seemingly endless rounds of phone tag and piles of paperwork, traditional workflows are tedious. Not only that, they ultimately create a negative patient experience, too. Neither scenario is good for business. Let’s look at some numbers:
If the first few months of 2020 taught healthcare professionals anything, it’s that they were not nearly as well prepared to handle unexpected crises as they probably thought they were. With the spread of the COVID-19 pandemic, a serious economic crisis, a global increase in civil unrest, extreme weather from climate change, murder hornets in the U.S. and now cannibal rats devouring each other in large cities (because that might as well happen too, right?), it seems unexpected risks are coming from new directions almost daily.
The ancient Greek philosopher Heraclitus once said, “Nothing endures but change. All entities move and nothing remains still.” His words are as true today as they were over 2,400 years ago. Change is an inescapable part of our existence, and it is something we must learn to manage if we wish to survive. In the current situation, this is especially true for those in healthcare who have had to react and adapt to a barrage of frequent and sometimes extreme changes in recent months with the spread of COVID-19. For some specialty providers, these changes have been devastating and even put the future of their practices in jeopardy. For other providers, this has been a situation in which they have not only survived but thrived. It all comes down to how well (or not well) these providers have adapted to these changes.
Managing a remote team of employees can be difficult, especially for managers who have always been able to see their employees in the office during the work week. How do you delegate tasks properly? How do you maintain order and efficiency? How do you know your employees are even working when you have no way to watch them? These are all common concerns for those new to the management of remote teams. In order to better serve healthcare providers, this blog article is intended to provide our readers with basic tips and best practices for forming, organizing, and maintaining your team in a remote work environment.
As we have recently been launched into a new year, now is a good opportunity to find new areas for improvement. Reviewing and reflecting on performance allows specialty practices to identify areas in which they can work better, as well as determine ways to make processes more streamlined, reliable and patient-friendly. How should specialty practices figure out if their current operations have room for improvement? Here are three areas that can reveal potential opportunities.
You did it. You survived 2019, which was a tough (but interesting) year, earning a number of “worst year ever for” titles--Worst Year on Record for Data Breaches, Worst Year of the Decade for Job Cuts, Worst Year Ever for Hospital Overcrowding, and the list goes on. Luckily for us, the ultimate title of “Worst Year in Human History to Be Alive” actually belongs to the year 536 CE, and for a number of horrible reasons that we won’t go into detail about in this blog article.
Physician burnout is turning out to be one of those problems that never seems to go away. According to the Physicians Foundation’s 2018 Survey of America’s Physicians, medical professionals across the country continue to suffer the negative emotional and psychological effects of issues such as low morale, high pessimism (especially regarding the future of healthcare) and job dissatisfaction. Nearly 78 percent of physicians surveyed declared feelings of burnout “sometimes/often/always.” Unfortunately, many of America’s healthcare providers are overextended, overworked and struggling to maintain compliance while bogged down by an ever-increasing amount of required paperwork.
Although having a comprehensive marketing plan is vital to attract patients to a practice, if the appointment scheduling process is clunky and/or error-prone, it can be a turn off to patients and leave a poor impression before the individual even walks through the door. Providing the optimal patient experience is a key trend among plastic surgery practices as they aim to meet the demands of rising consumerism. Here are three strategies to make sure scheduling reinforces a good reputation.